Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
When will my order be processed?
Orders are typically processed within 1-2 business days. You'll receive a confirmation email once your order has been dispatched.
Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order has been processed and dispatched, we cannot make changes.
Shipping & Delivery
How much does shipping cost?
Standard delivery is £4.99, express delivery is £9.99. We offer free delivery on orders over £50.
Do you ship internationally?
Currently, we ship within the UK. International shipping may be available for certain items - please contact us for details.
How can I track my order?
You'll receive a tracking number via email once your order is dispatched. You can use this to track your package on our courier's website.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy. Items must be unused, in original condition, and in original packaging. See our Returns & Refunds page for full details.
How do I return an item?
Contact us at info@casalatinastudio.com to initiate a return. We'll provide you with return instructions and a return authorization number.
Do you offer exchanges?
We currently don't offer direct exchanges. Please return the item for a refund and place a new order for the item you want.
Products & Sizing
How do I know what size to order?
Please refer to our Size Guide page for detailed measurements. If you're still unsure, contact us and we'll help you find the right size.
Are your products ethically made?
Yes, we're committed to ethical manufacturing and work with suppliers who share our values of fair labor practices and sustainable production.
Do you restock sold-out items?
We try to restock popular items when possible. Sign up for restock notifications on product pages or follow us on social media for updates.
Account & Website
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and view your order history.
I forgot my password. How do I reset it?
Click 'Forgot Password' on the login page and enter your email address. You'll receive instructions to reset your password.
Is my personal information secure?
Yes, we use industry-standard security measures to protect your personal information. See our Privacy Policy for more details.
Contact & Support
How can I contact customer service?
You can reach us at info@casalatinastudio.com. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday to Friday, 9 AM to 5 PM GMT.
Still have questions? Contact us at info@casalatinastudio.com and we'll be happy to help!
